Bando Custom Terms & Conditions

These Terms and Conditions are part of the sales agreement between the Customer and Bando.

Upon acceptance during the order process, these Terms and Conditions, along with the General Website Terms and Conditions shall become a contract to the exclusion to any other agreement.

The following Terms and Conditions relate only to Custom Product, including both 'Bando Custom' and 'Bando Creator' and these Terms and Conditions take precedence in the event of any conflict with the General Website Terms and Conditions solely in relation to such Custom Product.

  • GRS Certified
  • Low MOQ
  • Certified recycled materials
  • 1 for 1kg
  • Carbon Neutral
  • 4-6 Weeks
  • Condition of sale

    By placing an order for any Custom Product you agree to the terms and conditions set out below. Bando may change these terms and conditions at any time and without notice. For each purchase, the terms and conditions posted on the site at the time the Customer places the order will apply.

  • Intellectual property

    You are solely responsible for ensuring that any and all design elements do not infringe or otherwise violate any third party rights. To the extent that any such design elements are subject to any trademark, service mark, trade dress or other intellectual property rights (the “Customer IP”), you agree to grant Bando a non-exclusive, perpetual, sub-licensable, royalty-free worldwide license to use such Customer IP in connection with the Custom Products and Bando's commercial activities.

  • Customer acknowledgement

    Bando assumes no responsibility for damages or any wrongdoing that the Customer may cause by using or submitting to Bando Custom a logo, trademark or copyright item in connection with the Custom Products ordered by the Customer.

    The Customer agrees to indemnify, defend, and hold harmless Bando and its owners, officers, employees, representatives and agents from any suit, demand, claim, loss, liability, damage or expense made, asserted or filed against Bando due to the alleged breach of these warranties and covenants or the unauthorised, improper, or illegal use of any logo, trademark, copyright or other intellectual property and the Customer also agrees to pay any judgment or settlement offer resulting from any suit, demand, or claim, along with any attorneys' fees and all associated costs incurred by Bando in defending against any such suit, demand, or claim.

  • Right of refusal

    This Agreement is subject to written acceptance by Bando. Bando reserves the right at any time after receipt of an order to accept or decline Customer's custom order at its sole discretion.

    Verification of information prior to the acceptance of any order may be required. Written acceptance or rejection of Customer's custom order will be provided by Bando by email.

  • Payment

    Orders for Custom Product require 100% upfront payment as shown in your invoice before product.

    To open an account with Bando that allows more flexible payment. terms, please contact the team at

  • Bando's right to use customised designs

    The Customer understands and agrees that any Customer IP or other design elements or ideas that are provided to Bando are provided on a non-confidential basis and the Customer grants Bando a non-exclusive, perpetual, sub-licensable, royalty-free worldwide license to use any designs, artwork, Customer IP, colour scheme, ideas or other creative works without notice, compensation or acknowledgement for any purposes whatsoever including, without limitation, developing, marketing, commercialising, manufacturing, modifying, improving, creating derivative works and distributing products and services.

  • Cancellation

    The Customer understands that it is its their sole responsibility to scrutinise the design for the Custom Product and approve the artwork for accuracy. The Customer understands that it/he/she is accepting the final artwork submitted to and confirmed by Bando as accurate.

    Once an order is placed, it is assumed that all artwork has been approved and accepted by the Customer and no subsequent cancellation of such order is possible.

    After an order is placed, no design or order changes will be accepted, and the Customer will be charged in full.

  • Delivery timings

    Shipment dates for Custom orders are approximate. Bando reserves the right to amend the shipment date without any notice. In case of exceeding of a previously quoted delivery date, a default in delivery shall be given only after a reasonable extension of time.

    Event of Force Majeure (acts of God, fires, war, terrorism, riot or insurrection, strikes or differences with workmen, government interference, inability to secure transportation, weather conditions, or other contingencies out of Bando control) shall entitle Bando to postpone the delivery for the duration of the hindrance.

    Delivery shall be made at the risk of the Customer, including carriage-paid shipments. Risk shall be transferred to the Customer as soon as the consignment has been handed over to the person or company responsible for carriage.
    The Customer shall inspect the delivery immediately after receipt for completeness and proper condition. Should the parcel be damaged the Customer shall inform the carrier immediately and have the damage assessed on the spot.

    In such circumstances, please do not accept the delivery. Delay in the delivery of one instalment shall not entitle you to cancel other instalments.

  • Product queries

    The Customer shall check the correctness of the order and immediately raise any objections. Bando shall not be liable for any mistakes made by the Customer during the order process.

    Defects to part of a delivery do not entitle the Customer to refuse or return the whole delivery. The Customer shall be obliged to inspect the goods immediately upon delivery and to advise Bando of any defects within the periods stipulated by law.

  • Returns

    Due to the nature of Custom orders, all sales are final, and no returns will be accepted unless the merchandise is defective or upon mutual written agreement of the parties.

    Customer must notify Bando in writing within 14 Days of delivery of any defective merchandise.
    Customer shall be responsible for the safe packaging and timely return of any defective merchandise. Claims for loss or damage sustained in transit must be made upon the delivering carrier by Customer.

    It is suggested that the Customer hold all damaged goods and retain all cartons and packing materials for inspection by the delivering carrier.

  • Communications

    We love to see customers sharing their new Bando Custom towels, so please use #bandocustom when posting on social media. When communicating publicly, please do not use the terms ‘sponsored by’, 'in collaboration with ' or ‘in partnership with’.